Shipping & Returns
Shipping Policy
We currently ship within Europe, Canada, USA and across the Caribbean islands (of course).
Processing Time
Orders ship out within 3-5 business days of purchase and will be received within 2 weeks approximately. You’ll receive a confirmation email with tracking once it’s on its way.
Shipping Rates
Calculated at based on your location and order size.
Lost or Delayed Packages
We’re not responsible for shipping delays once your order is with the carrier, but we’ll help you track it down if anything goes awry.
Damaged Orders
Let us know within 7 days of delivery with a photo, and we’ll make it right.
Refund Policy
We hope you love our products as much as we love making them. However, if you are not completely satisfied with your purchase, we’re here to help.
Return Window
You have 14 days from the date you receive your order to request a return or refund.
Return Conditions
To be eligible for a return:
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The item must be unused, unopened, and in its original packaging.
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Opened or used cosmetic products cannot be returned for hygiene and safety reasons.
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Shower accessories (sponges, gloves, brushes, etc.) must be new and unused.
How to Request a Return
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Email us at the.soapery@torreip.com with your order number and reason for the return.
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We will provide you with the return address and instructions.
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Once we receive and inspect your item, we will notify you whether the refund has been approved or not.
Refunds
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If your return is approved, the refund will be processed to the original method of payment.
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Refunds are typically processed within 5 to 10 business days.
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Return shipping costs are the customer’s responsibility, unless the return is due to our error (e.g. defective or incorrect product).
Non-Refundable Items
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Gift cards
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Sale or clearance items
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Opened or used cosmetic products
Damaged or Incorrect Items
If you receive a damaged item or the wrong product, please contact us within 48 hours of receiving your order. We’ll do our best to resolve the issue quickly.