BASIC PACK

Refund Policy

We hope you love our products as much as we love making them. However, if you are not completely satisfied with your purchase, we’re here to help.

Return Window

You have 14 days from the date you receive your order to request a return or refund.

Return Conditions

To be eligible for a return:

• The item must be unused, unopened, and in its original packaging.
• Opened or used cosmetic products cannot be returned for hygiene and safety reasons.
• Shower accessories (sponges, gloves, brushes, etc.) must be new and unused.

How to Request a Return

1. Email us at [your email] with your order number and reason for the return.
2. We will provide you with the return address and instructions.
3. Once we receive and inspect your item, we will notify you whether the refund has been approved or not.

Refunds

• If your return is approved, the refund will be processed to the original method of payment.
• Refunds are typically processed within 5 to 10 business days.
• Return shipping costs are the customer’s responsibility, unless the return is due to our error (e.g. defective or incorrect product).

Non-Refundable Items

• Gift cards
• Sale or clearance items
• Opened or used cosmetic products

Damaged or Incorrect Items

If you receive a damaged item or the wrong product, please contact us within 48 hours of receiving your order. We’ll do our best to resolve the issue quickly.